This is a courtesy translation. The Turkish version is the legally binding text.
- Your orders are handed over to the cargo company within 2 business days at the latest. Orders placed at the weekend are processed and shipped on Monday.
- Our shop applies a minimum order amount for free shipping. You can see whether your order qualifies for free shipping on the product page or in your cart.
- For orders below the threshold, the shipping fee is paid by the buyer. You must accept the shipping terms to complete your purchase.
- When your order is handed over to the cargo company, you will be notified by email or SMS.
- If the shipment is returned because the address details were entered incorrectly or the customer did not accept delivery, your order may be cancelled or, at the customer's request, sent a second time with the shipping fee payable by the recipient. For orders cancelled under the statutory right of withdrawal, as consumer legislation requires, the refund is made in full, without any deduction.
- Our company packs your products carefully so that they are not damaged, and guarantees that they are delivered intact.
- In the event of a return or exchange request, it is the customer's responsibility to pack the product carefully in its original box so that it is not damaged or broken, and to deliver it to our company intact.
- If there is clearly visible damage or breakage on the product at the time of delivery, the buyer is obliged to have the cargo officer draw up a 'Damage Assessment Report'. In the case of hidden damage noticed after the product has been received, the damage and the visual evidence (photo/video) must be reported to our company in writing (email/support request) within 3 days of the delivery date at the latest. If this period is exceeded, our company will not be held responsible.